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Terms of service
Welcome to ALIXWAX.
These Terms of Service ("Terms") govern your access to and use of the ALIXWAX website, products, and services. By accessing our website, creating an account, placing an order, or otherwise using our Services, you agree to be bound by these Terms, together with our Privacy Policy, Returns & Refunds Policy, and Shipping & Delivery Policy, each of which forms part of our agreement with you.
These Terms are intended to provide a clear understanding of the rights and responsibilities of ALIXWAX and its customers.
Nothing in these Terms excludes, restricts, or limits any mandatory statutory rights or consumer protections that apply to you under the laws of your country or jurisdiction of residence.
1. Eligibility & User Conduct
By using our Services, you confirm that you are at least 18 years old, or otherwise have the legal capacity to enter into a binding contract under the laws applicable to you.
You agree to provide accurate and complete information when placing an order, creating an account, or communicating with us.
You must not use our Services for any unlawful, fraudulent, abusive, or unauthorized purpose.
We reserve the right to suspend or terminate accounts, refuse transactions, or restrict access to our Services where reasonably necessary to protect ALIXWAX, our customers, our service providers, or our systems, including in cases involving suspected fraud, abuse, or unlawful activity.
2. Products & Product Information
We make reasonable efforts to ensure that product descriptions, images, specifications, pricing, and other information presented on our website are accurate and up to date.
However, minor variations may occur due to screen settings, lighting, photography, manufacturing processes, packaging changes, or other factors.
We do not guarantee that every product description or website element will always be completely error-free, current, or uninterrupted.
We reserve the right to modify, limit quantities of, suspend, or discontinue products at any time, except where applicable law or an already accepted order provides otherwise.
Unless expressly authorized by ALIXWAX in writing, products purchased through our website are intended for personal, non-commercial use and may not be resold or commercially distributed.
3. Orders & Payment
All orders are subject to acceptance and availability.
We reserve the right to refuse or cancel an order where reasonably necessary, including in cases involving:
- suspected fraud or unauthorized activity;
- pricing or product information errors;
- inventory or availability issues;
- suspected misuse of promotions;
- unusually large or commercially inconsistent orders; or
- other circumstances permitted by applicable law.
If we cancel an order after payment has been received, we will issue a refund of the amount paid for the cancelled order or affected products.
Payments are processed through authorized third-party payment providers. By submitting an order, you authorize ALIXWAX and the applicable payment provider to process the payment for the amount due.
Prices and applicable taxes are displayed at checkout where required. Shipping charges, customs duties, import taxes, or other destination-specific charges may apply as described in our Shipping & Delivery Policy.
4. Shipping & Delivery
Shipping and delivery are governed by our Shipping & Delivery Policy.
Estimated delivery times are provided for guidance only and are not guaranteed unless expressly stated otherwise.
Orders generally require 1–3 business days for processing and dispatch, followed by the estimated delivery period applicable to your destination.
Delays may occur due to carriers, customs procedures, weather, peak periods, public authorities, or other circumstances beyond our reasonable control.
Nothing in this section limits any rights you may have under applicable consumer protection law regarding delivery, non-delivery, or delayed delivery.
5. Returns, Refunds & 30-Day Money-Back Guarantee
We want you to feel confident purchasing from ALIXWAX.
Eligible purchases may be covered by our 30-Day Money-Back Guarantee, subject to the terms and conditions described in our Returns & Refunds Policy.
Where applicable under our voluntary 30-Day Guarantee, customers may request a refund within 30 days of delivery if they are not satisfied with their purchase.
Where a return is requested because you have simply changed your mind, the applicable conditions for unused and unopened products will apply.
Certain products may be subject to additional restrictions for hygiene, safety, or other legitimate reasons, as permitted by applicable law.
Nothing in our voluntary 30-Day Money-Back Guarantee limits or replaces any mandatory statutory rights available to you.
EU & UK Consumer Rights
If you are a consumer in the European Union, United Kingdom, or another jurisdiction providing a statutory right of withdrawal or cancellation, you may have additional rights, including a statutory withdrawal period where applicable.
These statutory rights exist independently of our voluntary 30-Day Money-Back Guarantee and are governed by applicable consumer protection law.
For complete information regarding returns, refunds, withdrawal rights, applicable deadlines, and return conditions, please consult our Returns & Refunds Policy.
To request assistance, contact:
6. Intellectual Property
All content available through the ALIXWAX website and Services, including text, graphics, logos, photographs, product imagery, designs, branding, layouts, visual elements, and other materials, is owned by ALIXWAX, Prophecy LLC, or its licensors and is protected by applicable intellectual property laws.
Except where expressly permitted by law or with our prior written authorization, you may not copy, reproduce, distribute, modify, publish, transmit, create derivative works from, or commercially exploit any ALIXWAX content.
7. Third-Party Services
Our website and Services may rely on third-party providers, including e-commerce platforms, payment processors, shipping providers, analytics services, advertising platforms, communication services, and other technology providers.
Third-party services may be subject to their own terms, policies, and privacy practices.
ALIXWAX is not responsible for the independent acts, omissions, policies, or availability of third-party services, except where applicable law provides otherwise.
8. Limitation of Liability
To the fullest extent permitted by applicable law, ALIXWAX will not be liable for indirect, incidental, special, consequential, or punitive damages arising from or relating to your use of our website, Services, or products.
To the extent permitted by applicable law, our total liability arising from a particular purchase or claim will not exceed the amount you paid for the product or products giving rise to that claim.
We do not guarantee that any product will meet every individual preference or produce a particular subjective result.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited, including liability for fraud, death or personal injury caused by negligence, defective products where liability cannot be excluded, or any mandatory consumer rights applicable in your jurisdiction.
9. Product & Health Disclaimer
ALIXWAX products are intended for their stated cosmetic, beauty, personal-care, or other specified purposes.
Unless expressly stated otherwise, our products are not intended to diagnose, treat, cure, or prevent any disease or medical condition.
You should follow the instructions and warnings provided with the product.
If you experience irritation, an allergic reaction, or another adverse reaction, discontinue use and seek appropriate professional medical advice where necessary.
Nothing in these Terms limits any statutory product safety or consumer rights applicable to you.
10. Website Availability
We aim to keep our website and Services available and functional. However, we do not guarantee uninterrupted, secure, or error-free operation.
Access may occasionally be suspended, restricted, modified, or interrupted for maintenance, updates, security measures, technical issues, or other operational reasons.
11. Electronic Communications
When you place an order, contact us, subscribe to communications, or otherwise interact with ALIXWAX electronically, you consent to receive electronic communications relating to your transactions and use of our Services.
Transactional communications may include order confirmations, shipping updates, return communications, account notifications, and other service-related messages.
Marketing communications are subject to your preferences and applicable law.
12. Governing Law & Dispute Resolution
These Terms are governed by and construed in accordance with the laws of the State of Wyoming, United States of America, without regard to its conflict-of-law principles, except where applicable law requires otherwise.
If you are a consumer residing in the European Union, United Kingdom, or another jurisdiction with mandatory consumer protection laws, nothing in these Terms deprives you of protections that cannot legally be waived, including applicable rights concerning jurisdiction, dispute resolution, statutory guarantees, withdrawal, refunds, or remedies.
Where legally permitted, disputes arising from these Terms or your relationship with ALIXWAX shall be subject to the competent courts of Wyoming.
Nothing in this section prevents you from bringing proceedings before a court that has mandatory jurisdiction under the laws applicable to you.
13. Force Majeure
ALIXWAX will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, severe weather, epidemics or pandemics, war, civil unrest, government actions, labor disruptions, transportation disruptions, telecommunications failures, cyber incidents affecting third-party infrastructure, or other events that could not reasonably have been prevented or avoided.
This section does not limit any mandatory consumer rights that apply to you.
14. Changes to These Terms
We may update these Terms from time to time to reflect changes to our business, Services, products, technology, legal requirements, or operational practices.
When changes are made, we will update the Last Updated date at the beginning of these Terms.
Where required by applicable law, we will provide additional notice of material changes.
Your continued use of the Services after the updated Terms become effective constitutes acceptance of the revised Terms to the extent permitted by applicable law.
15. Contact
ALIXWAX
A brand operated by Prophecy LLC
Registered Office:
30 N Gould St, Ste R
Sheridan, WY 82801
United States of America
Business Registration No.: 2026-001863385
Client Services:
info@alixwax.com
For privacy-related matters, please refer to our Privacy Policy.