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Contact information
Client Services
Each request is handled with discretion and attention by our Client Services team. We're a smaller, dedicated team rather than a large call center — which means every message is read by a real person and given the attention it deserves, not handled on autopilot.
Client Care
For questions regarding collections, orders, or after-sales service, please contact us by email:
- Email: info@alixwax.com
- Response time: within 48 hours (business days) — this is our maximum response time, not an average; most messages are answered sooner.
For damaged or incorrect orders, please see our [Refund Policy] for the 48-hour reporting window — your report is timestamped the moment you send it, regardless of our response time.
Each message is individually reviewed and handled with care. We respond in order of priority and complexity, to ensure accuracy and relevance in every exchange.
Direct Assistance
For time-sensitive requests, additional channels are available:
- WhatsApp Business — direct assistance for orders and client support
- Live Chat — accessible via our website
These services are designed to provide a more immediate point of contact while maintaining the same level of discretion and quality.
Languages
Our team provides assistance in:
- English
- French
- German
Corporate Information
ALIXWAX is a brand of Prophecy LLC.
Legal Entity: Prophecy LLC Corporate Office: 30 N Gould St, Ste R, Sheridan, WY 82801, United States Business Registration No.: 2026-001863385 EIN: 37-2216436
Legal Notice
Prophecy LLC is the registered legal entity operating the ALIXWAX brand. All corporate and administrative references relate to the entity responsible for commercial operations and client services.
House Statement
ALIXWAX Signature — Beauty. Elegance. Impact.
Philosophy
ALIXWAX exists at the intersection of form, intention, and presence. Each creation is designed with restraint, clarity, and purpose.
Service Standard
We value:
- Discretion
- Precision
- Consistency
- Respect for your time
Our commitment is not volume of response, but quality of attention.